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Frequently asked questions
Answers for directors of nursing, administrators and central supply teams.
Ordering & delivery
Which states do you serve?
We serve facilities nationwide. Delivery times by area: [TBD delivery time].
How fast can equipment arrive?
Delivery time: [TBD delivery time]. Tell us on the quote request when you need it.
How do we get pricing?
Send a quote request with the items you need. We reply with one written quote.
What do you need with an order?
Facility and unit, a contact, the item, size and quantity. For surfaces and beds, the resident's weight and bed size. For NPWT, the prescriber's order with pressure and mode. See the full list on For Nursing Homes.
Can we rent instead of buy?
Rental and purchase options: [TBD]. Ask for both on your quote.
How do pick-ups work when a resident no longer needs an item?
[TBD: pick-up process and timing.]
Equipment & support
Do you train our staff on new equipment?
[TBD: confirm in-service training and how it is offered.]
What happens if a pump or mattress alarms at night?
After-hours support: [TBD]. Many NPWT pumps show the cause of an alarm on screen; see NPWT basics.
Do you carry bariatric equipment?
Yes. The catalog includes bariatric beds up to 1,000 lb, bariatric wheelchairs, lifts, recliners and cushions. See bariatric beds.
Which NPWT dressings do you stock?
Foam dressing kits in small, medium and large, one-piece dressings, gauze kits with flat or channel drains, canisters and seal supplies. See NPWT dressings & supplies.
Are the photos the exact products?
No. Images show the type of equipment. Ask us for the specification sheet of a specific model.
Billing & compliance
Do you bill Medicare Part B?
[TBD: confirm Part B billing and supplier enrollment.] For how Part A and Part B treat wound supplies, see Medicare & Billing.
Are you accredited?
[TBD: accreditation and Medicare supplier status.]
Do you show HCPCS codes?
Some product pages list a HCPCS code for reference. Always confirm coding with your billing team.
Need equipment for a resident?
Call [TBD phone] or send a quote request. We reply with one written quote.